Under the Canada Shipping Act, 2001 and applicable privacy legislation, you have the right to access, correct, or delete personal data we hold. You may also withdraw consent for processing at any time. Requests are processed within 30 calendar days. For data portability or complaints, contact our privacy officer using the details below.
We collect name, email, phone number, message content from contact forms, plus technical data (IP address, browser type, device identifiers) and analytics events (page views, session duration).
Data is used to respond to inquiries, fulfill contractual obligations under freight routing agreements, comply with Transport Canada reporting requirements, and improve service reliability.
Session cookies enable form functionality and analytics. Persistent cookies store consent preferences. Third-party analytics providers may set cookies for aggregated usage statistics. You may disable cookies in browser settings.
We share data with hosting providers, email delivery services, and analytics processors under written data processing agreements. No data is sold or used for automated decision-making without explicit consent.
Contact form submissions are retained for 24 months. Analytics data is anonymized after 14 months. Legal records are kept per Canada Shipping Act retention schedules.
Processors include web hosting services, email infrastructure providers, and analytics platforms. Each processor is contractually bound to comply with Canadian privacy standards and the GDPR where applicable.